FAQ

Of course! The tours described in this site (with the exception of those featured in the “Daytrips” section) all have a duration of approximately 3 hours. Therefore you can combine two of them – with a lunch break in between – and create a full day tour of the city. On request, we can even customize our tours to meet your needs. For further info, contact us at info@iconatoscana.it !
No, the tickets must be purchased independently; in any case, we will let you know the total amount you will be spending.
Reservations are necessary for visiting the main museums during the high season, if you want to avoid wasting large amounts of time – even hours at a time – in a queue. Contact us at info@iconatoscana.it to learn how to book your visits!
No coffee breaks are included in our 3 hour tours, unless explicitly requested and accepted by the whole group. If you have booked two tours on the same day, we will take a lunch break of approximately one hour in between the two tours.
To confirm your booking, you must transfer 30% of the total fee. Once the payment is verified, you will receive a voucher featuring a summary of the tour you have booked. For further information, please consult our Policy section (LINK).
You can pay for your tour in various ways: in cash (Euro) directly on the day of your visit, via bank transfer or via PayPal (with a 4% extra to cover service costs). You can specify which payment method you prefer when booking.
Our tours take place in Italian and English. However, we also have some trusted colleagues who can cover other languages: if needed, we can help you set up a tour in French, Spanish, Portuguese or Russian. 
Our tours take place on foot and we therefore recommend wearing comfortable shoes and suitable clothing for the season. If you are visiting between May and September, we recommend bringing means of protection from the sun, a hat and a bottle of water. During the colder months, don’t forget a heavy jacket and an umbrella in the event of bad weather. You will need an ID document to be eligible for discounts and free access to churches and museums, while for school groups we recommend bringing a list of the students printed with the letterhead of the institution and the fully compiled and signed MIUR module for teachers. And don’t forget your camera!
Clothes that reveal shoulders and knees are not permitted in holy buildings, and churches do not supply disposable clothes to solve this issue. Therefore, if you are visiting Florence and Tuscany during the summer, we recommend always taking a light cardigan and a foulard with you.
Of course! We are specialized in tours for families with children from the age of 5: we can organize a tour capable of involving younger visitors too! Please let us know if your group includes small children in prams, so we can calculate the itinerary in order to address any mobility issues.
The rental of radio systems is mandatory in many museums and churches for groups of 8 people or more. In any case, we always recommend renting radio systems for groups, as these allow everyone to better follow the tour. Contact us and we will help you to book the radio systems.
Of course! In addition to our love for the history and art of our city we are passionate about good cuisine and we love discovering new restaurants in the historical centre. Contact us at info@iconatoscana.it and we will help you find suitable places even for large groups.
No, the locations we will explore on our tours can easily be reached on foot. Furthermore, most of the centre of Florence is a restricted traffic area.
There are multiple parking options, and the right choice largely depends on which side of Florence you are arriving in. We can help you identify the right place for your needs. For further info on car parks and real time availability, please consult the website www.firenzeparcheggi.it
Yes, the Santa Maria Novella station offers a luggage deposit service open between 6.00 a.m. and 11.00 p.m.
Yes, you can take photos in almost all local museums and churches, paying attention to remove the camera flash, as this can cause damage to artworks. On the other hand, shooting video footage is mostly not allowed. When visiting temporary exhibitions, taking photos of specific works may be prohibited: your guide will inform you in these cases.
Yes, our tours take place regardless of the weather, with the exception of extreme conditions or particular locations. For example, the tower of Palazzo Vecchio is closed when it rains and similar restrictions may be implemented in the event of thunderstorms with lightning for the Cupola of Santa Maria del Fiore and the Giotto Bell tower, or in the Boboli Garden.
If you need to cancel your tour, please contact us at info@iconatoscana.it and communicate all details of your booking. Penalties may be charged on the basis of the moment in which the tour is cancelled. For further information, please consult our Policy section (LINK).
It certainly is, as long as you let us know your requirements in time! We can easily adapt the tasting sessions of the tour to a vegetarian diet and for visitors with common food allergies (gluten, lactose, nuts). Vegans may have more difficulties, given that most traditional Italian recipes are based on eggs and cheese… but we can definitely recommend some excellent restaurants for these needs too!
Generally yes, but accessing some locations is quite difficult. Contact us at info@iconatoscana.it and we can organize a tour to meet your needs. 
Tips are not mandatory in Italy, but they are certainly very appreciated if you have enjoyed the service!

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